Hello Guys and Gals

Wanted to share this poor experience
Paid 135.00 for a Harley shirt made in CHINA

Cc

Sir

Last weekend, while on vacation in Ca. we visited the Harley apparel store in Huntington Beach and purchased several items.
Huntington Beach
Surf City Harley-Davidson
205 ½ Main Street
Huntington Beach CA 92647
Phone: (714) 969-4411
**APPAREL ONLY**


Later, when examining these items, I noticed that these items were not the usual Harley quality, and upon closer examination
The following was discovered.

The Ball Cap
Inside it displays the Harley registered tag, but the Mfg’s tag says made in China

The shirt – $135.00 USA
The fabric quality is much thinner than other High end shirts purchased from the Harley stores.
Inside it displays the Harley registered tag, but the Mfg’s tag says made in China

Other Items purchased are indeed Genuine Harley

I am very displeased with these products, and would like a refund.
If I wanted a Jap or Chinese Bike, I would buy one.

I own the following Harleys
1. 2008 FLSTN
2. 2008 FLSTN
3. 1999 FL w/ side car
4. 1960 FL Pan head
5. 1956 FL Pan head
6. Aftermarket chopper with SS Motor

Kind regards,
XXXXXXXXX

Consumer

I’m concerned about your use of the word “deceived.” May I ask in what way you believe you were “deceived” about the products you purchased? You indicated that they were clearly labeled “Made in China” when this was the case, so where does the deception come in?

I would also like to point out that I am not a company spokesperson for the purpose of making statements to be published (including on the Internet). I was asked to respond to your message solely because you implied a possible infringement of our trademark rights, which falls under my purview. You did not make me aware at any time that you were looking for an “official” statement to be published on the Internet. Frankly, I construe your doing so without having disclosed your intent as deceptive on your own part.

Judy Henslee
Manager, Global Brand Protection
Harley-Davidson Motor Company
Direct Dial Telephone: (414) 343-4609
________________________________________

Sent: Tuesday, May 11, 2010 3:48 PM
To: Henslee, Judy
Subject: RE: Harley-Davidson Trademarks and Apparel

Thanks Judy

My position has not changed, I will no longer purchase any apparel from Harley Davidson, and will post this on the approiate web sites to make sure others are not deceived as well.

thanks the Consumer




From: Henslee, Judy [mailto:Judy.Henslee@harley-davidson.com]
Sent: Tuesday, May 11, 2010 12:11 PM
To: XXXXXXX Consumer
Subject: Harley-Davidson Trademarks and Apparel

Dear Consumer

Your recent message sent through Harley-Davidson’s Investor Relations portal has been forwarded to me for a response.

I’m sorry to hear that you are disappointed in some of the Harley-Davidson apparel you recently purchased at Surf City Harley-Davidson in Huntington Beach. We aspire, of course, not only to meet our customers’ expectations, but to exceed them whenever possible.

It would appear, however, that the goods you purchased are genuine Harley-Davidson products and not the infringements you suspected. It is an unfortunate fact that there is little or no textile industry left in the U.S. (and even less leather industry), which requires Harley-Davidson and other apparel brand owners to look beyond the U.S. to source their products. It will come as no surprise that China is one of the main alternatives for that sourcing, and so it is true that some Harley-Davidson apparel will have “Made in China” labels in it. We wish that were less often the case, but there it is.

Please note that Harley-Davidson’s authorized dealerships are all independently-owned and operated businesses. Consequently, it will be necessary for you to contact Surf City to arrange the appropriate refund and/or exchange of products.

Please let me know if you need any further information.

Sincerely,

Judy Henslee
Manager, Global Brand Protection
Harley-Davidson Motor Company
Direct Dial Telephone: (414) 343-4609

This communication (including any attachments) is for the use of the intended recipient(s) only and may contain information that is confidential, privileged or otherwise legally protected. Any unauthorized use or dissemination of this communication is prohibited. If you have received this communication in error, please immediately notify the sender by return e-mail message and delete all copies of the original communication. Thank you for your cooperation
This communication (including any attachments) is for the use of the intended recipient(s) only and may contain information that is confidential, privileged or otherwise legally protected. Any unauthorized use or dissemination of this communication is prohibited. If you have received this communication in error, please immediately notify the sender by return e-mail message and delete all copies of the original communication. Thank you for your cooperation

Disappointed in the response from the motor company,with such a proud hertiage of being American made.you tell me that they cant source out an American company that would be interested in suppling what ever products that needs too be manufatured.I am seing more and more of the same thing happing here in Canada as well-it's just excuses,-China cheep products at cheep prices, mean while we watch American in the unemployment lines -very sad

I guess we can see lower prices then for lower quality products being done by much cheaper labor then?