Not up to snuff

badinfluence63 · **Joined:** Sat Oct 23, 2010 9:51 am **Posts:** 1966

I'm laughing my arse off. I have a account on the HD MOCO web site. I was reading up on peoples opinions about the Roadtech Garmin Zumo 665 and 660 and I came across a comment about one rider who was expressing how he was getting jerked around by his local dealership regarding the installation and malfunctioning of said unit. How the dealership was being difficult standing behind there work. SO I responded or tried to. this is what I got:

Quote:

badinfluence63,

Thanks for responding to a review of the following Harley-Davidson® product:

Road Tech zumo 660 GPS Navigator

We're all about challenging the status quo and riding free. But we have a few ground rules we ask everyone to follow when it comes to our community. Unfortunately, your comment wasn't quite up to snuff.
Take a minute to review our guidelines and resubmit your answer

I politely expressed how more and more service managers are not being helpful and their customer service is leaving alot to be desired(personal experience). That unless MOCO remedies this by considering having yearly mandatory customer service training as part of its proposed customer concern it might could erode the base of HD riders and whose owners will go to indy's or do it themselves. Maybe even switch to another brand of motorcycle.

Customer disatisfaction with the service after the sale seems to be a growing issue nationwide.

Kickstand · **Joined:** Tue Nov 30, 2010 11:01 pm **Posts:** 558

badinfluence63 wrote:

badinfluence63,

Thanks for responding to a review of the following Harley-Davidson® product:

Road Tech zumo 660 GPS Navigator

We're all about challenging the status quo and riding free. But we have a few ground rules we ask everyone to follow when it comes to our community. Unfortunately, your comment wasn't quite up to snuff.
Take a minute to review our guidelines and resubmit your answer

I politely expressed how more and more service managers are not being helpful and their customer service is leaving alot to be desired(personal experience). That unless MOCO remedies this by considering having yearly mandatory customer service training as part of its proposed customer concern it might could erode the base of HD riders and whose owners will go to indy's or do it themselves. Maybe even switch to another brand of motorcycle.

Customer disatisfaction with the service after the sale seems to be a growing issue nationwide.

Was your response rejected by the website auto checker or was it revieved by a person and rejected? If that response was quick, then you may have had a word that rejected it.

badinfluence63 · **Joined:** Sat Oct 23, 2010 9:51 am **Posts:** 1966

The response took 2 days. I wish it was as simple as grammar or punctuation. It was the content that was categorized as not up to snuff. HD customer service and service after the sale needs some looking into. HD MOCO is in denial.

roadking · **Posted:** Mon Jun 10, 2013 1:07 pm

The Truth Hurts
HD can't afford to loose any customers. You may have to buy parts from them but any one can wrench.
Luckily what parts I've needed recently are available aftermarket at a fraction of the price - I do the work.

BI,
I'm curious what you wrote - can you post it here? or is it too over the top?

badinfluence63 · **Joined:** Sat Oct 23, 2010 9:51 am **Posts:** 1966

I wrote as I posted here and I was polite,constructive and with a solution.:

More and more service managers are not being helpful and their customer service is leaving alot to be desired(personal experience). That unless MOCO remedies this by considering having yearly mandatory customer service training as part of its proposed customer concern it might could erode the base of HD riders and whose owners will go to indy's or do it themselves. Maybe even switch to another brand of motorcycle.

Customer disatisfaction with the service after the sale seems to be a growing issue nationwide.

roadking · **Posted:** Tue Jun 11, 2013 10:36 am

badinfluence63 wrote:

I wrote as I posted here and I was polite,constructive and with a solution.:

More and more service managers are not being helpful and their customer service is leaving alot to be desired(personal experience). That unless MOCO remedies this by considering having yearly mandatory customer service training as part of its proposed customer concern it might could erode the base of HD riders and whose owners will go to indy's or do it themselves. Maybe even switch to another brand of motorcycle.

Customer disatisfaction with the service after the sale seems to be a growing issue nationwide.

I see the problem... You actually had a gripe and they didn't want to hear it. Can you imagine the fall out if they let that go? They might have to deal with the problem :icon_bang:

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