Don't Buy From Sacramento Harley

--------------------------------------------------------------------------------
I had a bad experience at Sac Harley. After buying a 2009 Road King Classic and having an accessory speedo (nostalgic speedo/tach combo) written into the contract, I never did get the part from them because they kept ordering the wrong one (spun aluminum.) To make matters worse, they told me to wait for my 1,000 mile service to have the speedo installed because the speedo had to be calibrated at 1,000 miles and that my warranty might be voided if I rode over 1,000 miles without the major service. Long story short, a rude employee called me two days ago to tell me that they have the wrong speedo again but that it fits, so "take it or leave it" and that "I need to hurry up and make up my mind." I asked how I could get in touch with the owner. He refused to tell me.

They were not waiting for me all this time, I have been waiting for them to get the right part...patiently. I've been in contact with them at least seven times over the last 13 months and every time they said that they're sorry that they screwed up again and I've been nothing but gracious about it. In this case, nice guy gets punked.

Guess what? Thirteen months later I have only 900 miles on the bike and they told me that they are not going to install the part now if they do get it because I was mean to the staff there (when?) and that to punish me they were returning the funds for the contracted work order to Eaglemark so I can not have the speedo at all. They still do not have the right part and now they are trying to blame me as if I said or did something wrong.

These most recent events happened after I spoke to a guy in service yesterday and he told me that they now have the right speedo, but it already has 11,000 miles on it and they have to send it somewhere to be recalibrated again. I went to see if it was new like he said. (with 11,000 miles?) The guy says he doesn't have it now after he just told me that he had it (???) and says he'll be back. The store manager shows up, says, "Come with me" in a threatening tone and marched me into his office as if I did something wrong and brings in two other guys (one of them the owner's son) so he could tell me that I get nothing and to get out of there.

I never once complained for over a year while they kept screwing up the order. I have been waiting over a year to ride my bike without worrying about voiding the warranty.

I wish I never bought my bike there...Vacaville (Iron Steed) is the place to go